Step-by-Step Guide: How to Cancel a Shopify Subscription

Ever thought about pulling the plug on your Shopify subscription? You’re not alone. It’s a common dilemma faced by many entrepreneurs and I’m here to help you navigate through it.

We’ll cover the step-by-step process of canceling your Shopify subscription. But it’s not just about clicking a few buttons. There’s a lot to consider before you take this big step.

Pros and Cons of Cancelling Shopify Subscription

Let’s unpack the ramifications of the decision you’re about to make. After all, it is important to know what you stand to gain and lose.

Pros of Cancelling

You might find yourself drawn towards the benefits of beheading the monthly payments. Here are some compelling pros:

  • Monetary Savings: If you’re not achieving a decent return on investment, cancelling your subscription may save you funds.
  • Opportunity to switch: Unhappy with Shopify’s features? It may be time to explore other eCommerce platforms.

Cons of Cancelling

As much as it’s tempting to count only the good points of cancelling, one mustn’t overlook the potential disadvantages:

  • Losing access to Shopify’s features: Adapted to Shopify’s user-friendly seamlessness? Be warned, cancelling means saying goodbye to it all.
  • Potential loss of data: Not all information and data may transition smoothly when moving to a different platform.

Now that you’re aware of the pros and cons, ponder and decide. The next step of this process will be a detailed guide on how to cancel your subscription.

Step 1: Assess Your Business and Financial Situation

Bearing in mind the previously discussed potential benefits and drawbacks, it’s pivotal to assess your business and financial situation before making any cancellation decisions. Here, we’ll be looking at key factors to consider.

  • Evaluate your current use of Shopify. How heavily do you rely on its features? Are you seeing a high return on your investment or does it feel like you’re pouring money down the drain?
  • Compare other eCommerce platforms. If Shopify isn’t working for you, take the time to investigate what alternatives are out there. This might involve looking at their prices, features, and customer reviews.
  • Understand the financial implications. Remember, canceling your subscription will save you money in the short term. But could there be long-term costs, like loss of data or switching to a less effective platform?

Personal reflection plays an instrumental role in this process. No one knows your business better than you do. Cast a critical eye over your operations and financial data. You might discover that canceling your Shopify subscription is a wise choice – or you might find it’s more beneficial to stick with it, and perhaps even maximize its use.

Of course, never forget that support is always available. Shopify experts are only a call away if you need further information on the features and benefits of your subscription.

Moving on, once you’ve taken the time to understand your current business and financial situation, our next step will dive into the actual cancellation process, guiding you through every step on how to cancel your Shopify subscription.

Step 2: Review the Terms and Conditions

Upon undertaking a personal reflections exercise, it’s critical to shift focus to Shopify’s Terms and Conditions. They lay down the roadmap for any subscription cancellation.

Remember, each eCommerce platform, including Shopify, has unique rules governing its operation. Notably, these platforms have specific clauses linked to subscription cancellation. That’s why it’s paramount to spare some time to go through Shopify’s T&Cs.

Arming yourself with this knowledge helps you:

  • Understand any penalties or fees that come with cancelling
  • Remember important notice periods or deadlines
  • Know your rights as a user

It would be best if you had a clear picture of what you’re stepping into before you trigger the cancellation process.

Word to the wise: most platforms do not allow refunds for unused periods. However, Shopify offers a Pause and Build feature, meaning you can pause your online store and continue to work on it, should you change your mind.

Step 3: Back Up Your Data

Before you proceed with canceling your Shopify subscription, it’s absolutely vital that you back up all the important data. I can’t stress enough how crucial this step is.

Shopify’s system itself does not offer a built-in backup solution, which means you’ll need to take care of this manually. There are numerous aspects to consider when backing up your data:

  • Customer Information: This is certainly critical if you’re planning to migrate your eCommerce to another platform. Make sure to download all the customer information you’ve collected.
  • Product Data: Just think about how much time and effort you’ve spent creating product listings. Losing this vital information could be disastrous.
  • Settings and Design: You’ve probably spent countless hours tweaking your site to perfection. Make sure to save your themes, settings, and any design elements.

There are a few apps available in the Shopify App Store that can assist with this process. Rewind Backups and Backupify offer comprehensive solutions, meticulously storing all key components of your store.

Once your backup is complete, make sure to store the data in a safe and secure location. Online storage solutions such as Dropbox or Google Drive are popular choices, but you might prefer a physical backup like an external hard drive or USB stick.

Remember, the ultimate goal here is risk management. Even if you’re confident you won’t be returning to Shopify, having a secure backup of your store’s data can save you from a world of pain down the line.

Step 4: Contact Shopify Support

Once you’ve thoroughly assessed your situation, understood the terms and conditions, and secured your vital data, it’s time to contact Shopify Support. Contrary to popular belief, this part is not as daunting as it may seem. In fact, it might be your best chance to ensure the entire cancellation process goes smoothly.

Shopify’s support team can be reached through multiple channels, such as email, phone, or live chat. I’ve found their support to be top-notch, with representatives well-versed in addressing all kinds of queries, including subscription cancellations.

Publicly available support documents are also there, offering a multitude of instructions and guides. These serve as a roadmap to properly end a Shopify subscription. They can:

  • Identify the steps required for cancellation
  • Confidently guide you through the process
  • Help you avoid pitfalls

Yet, I would advise against rushing into this. Do your homework, ask the right questions, and make sure you get the answers you need.

Shopify’s support team’s primary duty is to ensure your experience with the platform is positive — even when you’re planning to leave. So, take advantage of this service, as it can significantly mitigate any potential stress you may be feeling during this transition phase.

Remember, you’re not alone in this, and help is always available. Use it wisely to make your Shopify subscription cancellation as seamless as possible. After all, proper coordination with Shopify Support can make your eCommerce journey less confusing, leaving you free to explore your options and create a path toward success. Check out available channels to reach out, and don’t hesitate to ask for guidance. Step 4 might be just another phase in your entrepreneurial journey, but it’s one that should not be underestimated.

In the next section, we’ll dive into the technical measures necessary for the final step of cancellation. But for now, picking up the phone or starting that live chat might be your next best move.

Step 5: Follow the Cancellation Process

Once you’ve done the groundwork – assessing your situation; understanding Shopify’s T&Cs; backing up data; and consulting the Support team – you’re ready to dive into the actual cancellation process.

First, you log into your Shopify account. Navigate your way to the ‘Settings’ menu, which is typically located at the bottom-left corner of the dashboard. Within the settings, click on ‘Billing’.

Here’s where it gets interesting. Shopify does not immediately display a ‘Cancel Subscription’ option. Instead, you’ll see something called ‘Cancel Subscription …’ under the ‘Cancel Subscription and Pause plan’ heading. It’s a bit of a workaround, but it’s necessary for the next step.

Once you reach the ‘Cancel Subscription …’ option, you’ll be redirected to a new page with multiple options. Among them, you’ll see ‘Reason for cancellation’ and ‘Would you recommend Shopify to a friend?’. I recommend being honest in your feedback – it can help Shopify improve its platform, and it doesn’t affect your cancellation request.

You’ll also encounter one more question: ‘Anything else to share?’. It’s here where you can express your concerns, discontent, or praise. Remember, hope is not lost and your voice does matter!

After completing these stages, you can confidently click on the ‘Cancel Subscription’ button.

That’s it! You’re on your way to canceling your subscription. In my experience, Shopify won’t reach out to convince you to retain your subscription. But remember, you have to commit to your decision once you click that button – there’s no going back! Make sure cancelling is the right decision for your business.

The next step will guide you further into what to expect after cancellation…


I’ve walked you through the steps to cancel your Shopify subscription. It’s important to consider your business needs and finances before making this decision. Remember, you should review Shopify’s Terms and Conditions, back up any crucial data, and reach out to Shopify Support if needed. Once you’re ready, you can find the option to cancel under the ‘Billing’ section in ‘Settings’. You’ll be asked to provide a reason and any additional feedback. But be certain, once you hit ‘Cancel Subscription’, there’s no turning back. So ensure it’s the best move for your business.

Leave a Reply

Your email address will not be published. Required fields are marked *